You can get a replacement SIM Card to use with another device.


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This can take up to 24 hours to come into effect. Use our store locator to find your nearest store. Login Mobile number Password. Login now Forgot your password?

How it works

About Vodafone. Need help with your device? Lost or stolen devices. This support article will give you key information about reporting a lost or stolen device. Moreover, the building have the lock door system, so we beliefs that this place had secure enough. After someone stolen our device and we checked until sure that our device and something were lost by thief, so we went to the QVB Police station to report this situation.

Apply For Keep Talking Insurance | Vodafone Australia

In the next morning, I went to the Vodafone shop at QVB to report for stop the mobile device network and claim the insurance. However, this day passed 3 weeks ago which no reply from Vodafone about the new device of the insurance, and the police cannot found my old device.


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  • It appears you are attempting to lodge another claim for the same incident which you have already been advised has been declined. We will not be honouring this claim as you have changed the information in which you originally provided which led to the claim being declined.

    Insurance Application.

    We are unable to replace your handset through insurance or offer any alternative replacements based on the above information. We suggest speaking to Vodafone Customer Care on to explore any options outside of your insurance policy.


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      Email or Phone Password Forgotten account? Sign Up. See more of Vodafone Australia on Facebook. Log In.

      Insure your mobile phone or tablet

      Mobile number. Lodge now. You can cancel your insurance policy at any time by calling us on Your premium will only be refunded if you cancel your insurance policy within the 14 day cooling off period, provided You have not made a claim or are not entitled to make a claim. The excess depends on the device and circumstances of the claim.

      It's Switching Season at Vodafone

      Yes, your policy may be cancelled by the insurer in accordance with the Insurance Contracts Act Cth. Use our store locator to find your nearest store. Login Mobile number Password. Login now Forgot your password?